EndNote X2 is annoying and the vendor response is maddening!

EndNote and competing bibliographic software packages are an awesome contribution to the scientific enterprise. Let’s just get that straight. I am a huge fan. I’ve run across colleagues as recently as the past 2 years who do not use such products and I absolutely. cannot. believe. they. are. such. Luddites!
Endnote version X2, however, pulls a Microsoft-esque blunder in screwing with one of the fundamental features dear to this user. And they have the nerve to tell others who complained that it is the user who is just not giving this kewl new approach a chance! ‘sclowns…