"Geez, could NIH Program staff be any less helpful?"

Dr. Yun Gun has been listening to all of her mentors on the value of keeping in contact with the Program Officials at her favorite Institute of the National Institutes of Health (NIH). Finally working up her courage, she calls the PO.
Next thing I know, she’s in my office smacking me upside the head and ranting about what a frustrating waste of time it is trying to get the critical information she wanted out of Program. “could they be any less helpful?…..revise and resubmit? no duh! I want probabilities…I’m not asking for guarantees, I just want to know how this borderline score app is looking…they asked for JIT, the app is within the hard payline so why can’t they just say when….what, are they afraid of getting sued?!!?!!”